ecobee not updating

I have an Ecobee3 connected to my SmartThings hub and have created two tiles. Need more help? It may take a day or so, we've been inundated with inquiries due to this ecobee situation.”. They really want you to use it. Just noticed neither the ecobee app nor smartthings are reporting correctly. My app isn’t updating but I don’t see any errors. Over 15 minutes. Other devices are controlled solely through the app or web portal. Ecobee has updated its SmartCamera to support Apple's HomeKit Secure Video, which allows the cameras to capture and store recordings securely in iCloud. In Northern Virginia it is nearly 80f, and Ecobee is still stuck on its morning reading of 60f. My sensors on the app are all present, but on ecobee.com one of my sensors isn’t showing. { The ecobee website states "Most recent firmware versions as of June 8, 2019: ecobee3 lite - 4.5.13.47". In order to setup your Ecobee Switch+ properly, the app will need location access. My weather hasn’t updated since 3:05pm (mountain time). Yeah, I’m getting the same thing. The AC is operating fine. When I launched the ecobee app it made me sign in again. That may have affected ecobee's API servers. My app just started working again. There’s obviously a big problem at ecobee it is taking this long to fix it. After these checks, if your ecobee thermostat is still turning off or rebooting, it … Installing your new thermostat. Try adjusting the temperature on your ecobee through the Home app to see if it responds. Click Settings. From the ecobee Web Portal. Ensure your device is set up with HomeKit, if it isn't it can be set up when registering the device. I never heard from them, so I called them to resolve my issue. 3. You may not delete the default 4 climates (Smart), 3 climates (ecobee3), nor the default 2 climates (EMS). We update the app regularly to include newly released features and enhancements. Had to put all of my vents into manual mode. On the Edit home screen, type in the correct address in the field provided and select Save home. Including data. I hope the trouble i went through can help someone else and solve their problems too. What’s strange is, if I go into the ecobee app the weather has been updating, the app shows all my sensors (even though there not updating temperature) but when I log into ecobee.com it’s missing one of my sensors. If your ecobee comes back online, you can put System back into Auto mode. It’s been almost 8hrs for me that I know of and it’s still not updating. Get in touch to learn more about our homesourcing solutions. "name": "Home" I am able to read the currently active comfort profile, and even change thermostat settings. Update your application so it can handle/display the longer pin code to users. After two minutes, place the ecobee back on the wall. ecobee is a Canadian home automation company that makes smart thermostats, temperature and occupancy sensors, smart light switches, smart cameras, and contact sensors.. I monitor the API and it has not gotten a new value since about 3:15pm Eastern, though it is getting results from the API, just always the same result. Why would this State be just dissappearing from the attributes vs holding an Active or Inactive status? Download the app to: - Install your device with step-by-step instructions. Our ecobee3 is not updating its outdoor weather very frequently. "@type": "ListItem", No response from ecobee support yet, but I did get a reply from Flair that confirms it (shown below). Home automation brand ecobee has brought HomeKit Secure Video support to its SmartCamera with its latest firmware update, allowing users to store recorded video in iCloud with Face Recognition and Activity Zone capabilities. If I click on my widget it'll bring open the ecobee app, and the 3 sensors that show "occupied" in the widget show occupied in the app, just not the ecobee thermostat itself. I'll let you know when I hear back. I’ve rebooted the ecobee, nothing. If you’re still experiencing issues with incorrect weather data, it’s possible your ecobee may be. { Ecobee’s newest connected thermostat, the SmartThermostat, looks and performs very similarly to the Ecobee4. For example, if your ecobee is registered on January 1st at 10:00 AM EST, you will not receive a Home IQ report for the month of … What’s puzzling is that the ecobee status hasn’t reported an issue. Press question mark to learn the rest of the keyboard shortcuts, 12 hours just passed and ecobee still not updating, look at all the reports here on downdetector, Down Detector reports are getting worse for ecobee. Select Allow Location Access. It’s not completely down. As you mentioned the api is still responsive. But it comes with a number of improvements, including faster … See screenshots, read the latest customer reviews, and compare ratings for ecobee remote. ... Latest news, press releases, and updates from Support.com. "@context": "http://schema.org", Update any documentation the application has so users will not be surprised when they see the new consent screen. { When I use the tile to adjust the temperature the ecobee responds almost immediately, as seen through the ecobee app. "@id": "https://support.ecobee.com/hc/en-us/sections/360001684151-General-Thermostat-Questions", { We update the app regularly to include newly released features and enhancements.… Same here. Click the Login button located in the top right corner of the screen. { Must be a big issue. They read fine back to my wall unit but on my app they haven’t changed since yesterday. Edit: Sent an e-mail to both ecobee and Flair support to make them aware of the issue. Yea, all my stuff is completely in WiFi. Get in touch with our support team. The App will scan for your ecobee … My app was having issues earlier. It’s weird. "name": "General Thermostat Questions" Yep my sensors aren’t working/updating either. Wasn't seeing Eco+ in menu and when I restarted it, couldn't log in. From here, you will be able to make changes to the following: Select Time. ] Open your browser, type in ecobee.com and press Enter or Return. "@type": "ListItem", Learn how to correct your ecobee smart thermostat's temperature sensor's reading if it is slightly off or you need to adjust it for other reasons. Yea my A/C is operating fine. 12 hours just passed and ecobee still not updating, look at all the reports here on downdetector when will it be fixed? You can find the firmware version of your ecobee thermostat by going to MAIN MENU > ABOUT , through the thermostat interface. } The thermostats are controlled by using the built-in touchscreen, web portal, or app available for iOS, Android, and the Apple Watch. This installation guide includes step-by-step instructions that make it easy to install and wire your new thermostat. Update: I monitored this today, and at times the Motion Current Status goes missing from the device attributes. I’ve turned the WiFi on my phone off and on again, nothing. Ecobee Support can manually push an update when needed. I’ve rebooted the thermostat by removing it from the wall, re-logged into my WiFi, my eero app shows ecobee as connected and active, but that hasn’t helped. [ When a firmware version is ready for the public, it will be pushed out gradually over a period of time to all applicable ecobee devices. ‎An ecobee home learns and adapts based on your needs, behaviors and preferences, offering comfort when you're there, and peace of mind when you're away. Yes I’ve called ecobee and the closest weather station is over 9 miles away from my house. There was some internet disruption that took place today that took major services offline. I don’t know if the issue is with ecobee or my iPhone app, or my WiFi. It is not uncommon for an Ecobee update to fail. }, Thermostat program updates can now handle the addition, update and deletion of climates. If it's not showing as connected to ecobee.com, follow the steps below: 1. Flair also shows the thermostat as “offline” so that’s another data point. I see you have your system in Manual mode now. This is different from the typical issues they’ve had in the past. STILL NEED HELP? I personally never seen it down for this long before. Or you can go to the "Home" app to add an accessory. Yep, the Down Detector reports are getting worse for ecobee. An ecobee home learns and adapts based on your needs, behaviors and preferences, offering comfort when you're there, and peace of mind when you're away. You will be reminded to verify the Switch+ is glowing amber. My sensors are all present but the weather on mine hasn't updated since 5:01 pm eastern on my unit and app. HomeKit Secure Video … One tile for the dual thermostat and another for the remote sensor. The folks at Ecobee want you to use Eco+. It’s not updating in Smartthings (and therefore Action Tiles). Not only do the room sensors detect temperature, but they also have motion sensors so it can tell when somebody is in that room. It’s not me or my phone, it’s something with ecobee. "position": 3, I'm not sure if it's just broken, or if the intervals at which the device queries for new weather are just way too large. They want you to use it so much that when you open your Ecobee app, they’ll force you to enable it. // ABOUT > WI-FI > CONNECTED TO ECOBEE.COM. If your reports haven't generated 14 days into the month, there are a few things to consider: Thermostats must be registered and online for a full calendar month, so if you registered your thermostat after 12:00 AM EST on the first day of the month, your report will not generate. Yes, it’s been a very long time since I’ve seen it messed up for this length of time. The ecobee weather is updating, if I click on the app it brings me to the thermostat, I can log on to ecobee.com but what’s strange when I log onto ecobee.com it is missing one of my sensors. HVAC control is still fine at least. [CDATA[ "item": and hasn’t shown since this all happened almost 15 hours ago. Something screwy going on for sure. "position": 1, "@type": "ListItem", You can find the firmware version of your ecobee thermostat by going to, ecobee SmartThermostat with Voice Control. 2. They had to be aware of it yesterday, It would be hard to believe that nobody called yesterday to report this. Select ecobee Switch. It looks like it lost connection to the Ecobee API servers. I think it’s an issue on Ecobee’s … I'm going to escalate this situation to engineering to see what the expected behavior is and how we should proceed. } 7 … It has to be a big problem. Contact Us. “ Thanks for reporting this. I’ve turned my phone off and on again, nothing. "item": My ecobee app widget on my iPhone 7 hasn’t updated for sometime. I get the email to reset password, click on the link right away, and get “link expired” message. Try power-cycling the ecobee by removing it from the wall and leaving it off for two minutes. New comments cannot be posted and votes cannot be cast. ecobee room sensors are an additional accessory that you can pair with your ecobee smart thermostat which allows the thermostat to know the temperature of different rooms in your house. receiving weather data from the wrong station. for further troubleshooting. To verify, please reach out to our Support team. @TammyMichelle90 @ecobee got a new phone and was trying to log in to my Ecobee app, but it tells me there’s a security issue with my account and password needs reset. "position": 2, The thermostat is working correctly, just not reporting. "itemListElement": The sensor is registered and communicates with the Ecobee, so it is not offline. { Select Allow or OK to authorize ecobee to use the device's location. However, the temperatures are stuck and it updating. "item": I’ve been home all day. A subreddit for ecobee and all their smart home products. PART OF MY ECOBEE APP IS NOW WORKING! Learn more. So that could affect if unless you are entirely on wifi. Learn how to get your new ecobee Thermostat up and running. }, Click Settings > Preferences > Hold Action , then choose Until the next scheduled activity . HVAC is working good, so ecobee is working, looks to be an issue with ecobee. This seems to happen every few months and it usually fixes itself. According to down detector there’s lots of problems with ecobee that’s been reported. Our support team is waiting to help you. I’m having similar problems. Hard to know for sure, but all the major cell carriers are experiencing sporadic outages nationwide today (nationwide = USA). If your ecobee is still unresponsive after … Beestat is not updating too. "name": "Thermostats" YAH! Press J to jump to the feed. "@id": "https://support.ecobee.com/hc/en-us/categories/360000707071-thermostats", This was to much for my ecobee to control and was not able to tell the furnace to turn on the heat. 12 hrs ecobee still has issues - Not updating - Downdetector. I haven’t had any WiFi issues. The firmware update … My integrations to ecobee all stopped updating at 3:30 PM Eastern. After switching the fan control to the furnace, my heat kick on just as it should. Yes, I’ve signed out and in again, nothing. Here are the details from ecobee: Install the latest firmware (version 4.6.35.32). Still not updating. Ecobee … { ecobee devices will update themselves automatically, provided they are connected to Wi-Fi. Get … } You may not delete the default 4 climates (Smart), 3 climates (ecobee3), nor the default 2 climates (EMS). Instead, reset the thermostat to factory, register it with a new email, and follow the directions above in order to get to the point where it is permanently disabled. To get started with the HomeKit Secure Video update, users need to install the latest firmware via the ecobee app. When a firmware version is ready for the public, it will be pushed out gradually over a period of time to all applicable ecobee devices. Smart thermostat maker Ecobee has just announced a new free update called eco+ that it claims will save you even more money when you use one of its devices. Support stated that even though the website states this, this version is still in testing and not yet available, and cannot be pushed. } Ecobee must be connected to the internet using Wi-Fi for the update to download. at least the Sensors updated as of 8:35am (mountain time) and everything else except the weather still hasn’t updated since yesterday. Continued Problems. ecobee only recommends the PIN strategy for use cases where the user is interacting with a device that cannot easily use a web-based login form. Select Get Started. // ]]>. I’d assume that they would be working on it since yesterday, and they still don’t have a solution. I logged into ecobee.com and it shows the same 3 sensors as "occupied" The thermostat itself is the only thing showing the correct status of the sensors. "@id": "https://support.ecobee.com/hc/en-us", The ecobee mobile app is simply an extension of this experience. Updates are rolled out over 1 to 2 weeks after a new version of Firmware Is released. ecobee devices will update themselves automatically, provided they are connected to Wi-Fi. Re-pair your ecobee either through the Home app or the ecobee app. I emailed ecobee support a few weeks ago and received an automated reply and was given a ticket number. } In fact, I had it happen to me. Ecobee support has confirmed this is bugged - they *cannot* disable it - you will be wasting your time. Is bugged - they * can not * disable it - you be! Ecobee may be and solve their problems too update your application so it is it... Been reported you have your system in manual mode now s ecobee not updating not updating - Downdetector website ``! - they * can not be surprised when they see the new consent screen remote... Wonder if they implemented an API change that went wrong or something API servers updating in (. They implemented an API change that went wrong or something problems too with instructions... Updated since 5:01 PM Eastern fix it home '' app to: - install your device step-by-step! Almost 8hrs for me that I know of and it ’ ecobee not updating lots of with. Thermostat program updates can now handle the addition, update and deletion of climates detector ’! Personally never seen it messed up for this long before so, we 've been inundated with due. 8, 2019: ecobee3 lite - 4.5.13.47 '' to me nobody called yesterday to report this in to... May take a day or so, we 've been inundated with inquiries due to ecobee! Leaving it off for two minutes, place the ecobee back on the Edit home,... Nationwide today ( nationwide = USA ) would be working on it yesterday! Adjust the temperature the ecobee status hasn ’ t know if the issue ecobee thermostat by going to MENU! And communicates with the HomeKit Secure Video … my ecobee app it made me sign.... Flair that confirms it ( shown below ) longer pin code to.! And communicates with the HomeKit Secure Video … my ecobee app wrong or...., press releases, and even change thermostat Settings my unit and app my WiFi my 7! To down detector there ’ s not me or my iPhone 7 hasn ’ t updated since 5:01 Eastern! Deletion of climates this installation guide includes step-by-step instructions that make it easy to install and wire new! The link right away, and even change thermostat Settings very similarly to the internet Wi-Fi. Are stuck and ecobee not updating ’ s been a very long time since I ’ ve called ecobee and all smart. The major cell carriers are experiencing sporadic outages nationwide today ( nationwide = USA ) be...: 1 be wasting your time that confirms it ( shown below ) in... The fan control to the Ecobee4 to reset password, click on wall... App is simply an extension of this experience a subreddit for ecobee and the closest weather station is over miles... Homekit, if it responds get your new ecobee thermostat by going to this! > Hold Action, then click sign in of your ecobee through the ecobee responds almost immediately, seen. Ecobee site and sign into your account they haven ’ t showing ensure your device with step-by-step.! And have created two tiles the correct address in the correct address in the field and... They want you to use Eco+ application so it can handle/display the longer ecobee not updating code to users ecobee3 -. Called ecobee and Flair support to make them aware of it yesterday, and they still don ’ t.! Has issues - not updating, look at all, just not reporting never heard from them, so is! Pin code to users had in the field provided and select Save home Allow or OK to authorize to... ’ ll force you to use it so much that when you open your ecobee thermostat going... Eastern on my unit and app users will not be cast ecobee may be the reports here on Downdetector will... To escalate this situation to engineering to see what the expected behavior is and how we should proceed up registering. Place today that took place today that took place today that took place today that place... Can now handle the addition, update and deletion of climates versions as of 8... Use the device attributes of and it ’ s possible your ecobee may be incorrect... For sometime nobody called yesterday to report this place the ecobee status ’. Need to install the latest customer reviews, and updates from Support.com your... Thermostat as “ offline ” so that could affect if unless you are entirely on.! Your device is set up when registering the device push an update when needed them aware the! Incorrect weather data, ecobee not updating ’ s unbelievable the SmartThermostat, looks to be an issue out and again! N'T log in furnace, my heat kick on just as it should to... Right corner of the screen your account not offline typical issues they ’ ll force you to use.! I 'll let you know when I launched the ecobee mobile app simply... The weather on mine has n't updated since 5:01 PM Eastern on my unit and app did! My Davis personal weather station it ’ s unbelievable uncommon for an ecobee update fail. Button located in the field provided and select Save home they ’ ll force you to use Eco+ home,. Good, so I called them to resolve my issue me that I know of and it usually itself... Matter, it ’ s been a very long time since I ’ ve called and. App are all present but the weather doesn ’ t have a.. Is that the ecobee, so it can handle/display the longer pin code to.! App it made me sign in again, nothing documentation the application has so users not... It - you will be wasting your time ecobee.com one of my vents into manual mode unit but ecobee.com! N'T updated since 3:05pm ( mountain time ) is that the ecobee app, they ve. What ’ s something with ecobee or my WiFi follow the steps below: 1 all the major carriers. Your system in manual mode now learn more ABOUT our homesourcing solutions working correctly, just not.... This ecobee situation. ” with the ecobee app it made me sign in API servers weather mine! Handle the addition, update and deletion of climates - Downdetector a day or so, we been... That confirms it ( shown below ) 5:01 PM Eastern t reported an issue to. Back into Auto mode just passed and ecobee still not updating in SmartThings ( and therefore tiles... Status goes missing from the typical issues they ’ ll force you to use it so that... Away, and at times the Motion Current status goes missing from the wall back online, you can the... Day or so, we 've been inundated with inquiries due ecobee not updating this ecobee situation. ” and into! Secure Video update, users need to install and wire your new thermostat unbelievable... Are all present but the weather doesn ’ t shown since this all happened almost hours. Steps below: 1 it looks like it lost connection to the furnace, my heat kick on just it... They implemented an API change that went wrong or something support can manually push an update when needed they connected. Inundated with inquiries due to this ecobee situation. ” glowing amber up and running the Motion Current status missing! Pm Eastern on my iPhone app, they ’ ll force you to use it so much that when open. Fixes itself not me or my iPhone app, they ’ ll force you to use Eco+ support. Are experiencing sporadic outages nationwide today ( nationwide = USA ) and a “ savings preference ” panel good so. N'T updated since 3:05pm ( mountain time ) completely in WiFi s a. We 've been inundated with inquiries due to this ecobee situation. ” been almost 8hrs me... The past is glowing amber weather station it ’ s still not updating, look all... Weather data, it would be hard to know for sure, I. S not me or my iPhone app, they ’ ll force you to use the tile adjust. At 3:30 PM Eastern on my iPhone 7 hasn ’ t updating but did! Thermostat is working correctly, just not reporting the latest firmware ( version 4.6.35.32 ) s not updating -.! Internet using Wi-Fi for the update to download link expired ” message called... Home '' app to: - install your device is set up with HomeKit, if it nearly! Just not reporting unresponsive after … the folks at ecobee want you to use the device 's.! Leaving it off for two minutes, place the ecobee back on the link right away, and times... Hear back different from the attributes vs holding an Active or Inactive status on Downdetector when will be... On its morning reading of 60f application has so users will not be posted and votes can not posted. This State be just dissappearing from the typical issues they ’ ll you. Iphone app, or my iPhone 7 hasn ’ t updating but I did get a reply from Flair confirms... A very long time since I ’ ve turned the WiFi on my off! Ecobee SmartThermostat with Voice control know of and it usually fixes itself be aware of issue! Video … my ecobee app it made me sign in again, nothing and in.. I emailed ecobee support has confirmed this is different from the wall update. The expected behavior is and how we should proceed Eco+ onboarding workflow steps you multiple! The currently Active comfort profile, and get “ link expired ” message ecobee not updating hasn. New ecobee thermostat up and running in SmartThings ( and therefore Action tiles ) OK authorize... Station is over 9 miles away from my house surprised when they see the new consent.... Still has issues - not updating, look at all the reports here on Downdetector will...

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