ecobee sensor unavailable

4. Your ecobee’s schedule consists of temperature profiles called Comfort Settings. This new state of the art Ecobee 4 with built-in Alexa voice service, Ecobee4 can listen to your voice commands and respond. However, I can log into the Ecobee portal and control them, or use their iOS app to control without problems. This process usually takes about 30 minutes. Detects both temperature and occupancy and communicates those readings to the thermostat. Went into the MarketPlace, selected Thermostats, Ecobee, Connect Now. You will need to push the battery gently to allow the metal prongs to hold the battery into place. By choosing which sensors participate in each Comfort Setting, you'll have complete control over which sensors your ecobee thermostat uses to calculate the average temperature. The big advantage between this and others is that for whatever reason, this never experiences disconnects. Thanks I’ll give that a try and report back. Tap on the sensor you'd like to remove. You should now receive a prompt on your ecobee’s screen to pair the sensor. Adjusting the temperature on your thermostat or in the app with the temperature slider (i.e. If you leave a room and its sensor stops detecting motion, that sensor's temperature readings will be gradually (not immediately) removed from your ecobee's set point calculation over a 30-minute period. Installing your new thermostat. placing a Manual Hold) activates the Home Comfort Setting. Then select the sensor that's giving you an … Place the battery back into the battery slot with the positive side (+) facing. Connect 5) Tap Next, then Finish when you're done. Once your thermostat is on the Home Screen: 1) Gently pull the plastic tab on the back of the sensor. Press Cancel on the thermostat Home Screen. When the battery runs low, you'll receive an alert. The ecobee4 thermostat with a room sensor costs about $249. If you’re experiencing issues pairing your Room Sensor: Once you’ve confirmed the above, follow the below steps to pair your Room Sensor: You should see a prompt to pair your Room Sensor on your ecobee's screen. I put in an email to ST support, which they promptly stated that they would get back to me. Place the battery back in the sensor and the battery cover or sensor stand onto the battery slot. Ecobee Lite Sensors - Show available from main unit. Power-cycle your ecobee thermostat by removing it from the wall and leaving it off for about two minutes. When Follow Me mode is enabled your thermostat: What happens if none of the sensors participating in the active Comfort Setting report motion? Ensure this does not match any of your sensors. If 30 minutes pass with no occupancy detected, that sensor's reading will be excluded until occupancy is detected again. Which Thermostats are compatible with your Room Sensors. In this scenario, most of the weighting will be given to the occupancy readings from your living room sensor. 00. ecobee. Instead of the 1 standard sensor, this package comes with an extra box containing 2 sensors. When a Room Sensor isn't participating in a Comfort Setting, what does my ecobee thermostat do with its reading? The brand new Ecobee thermostat was somehow set to 81 degrees and climbing with no end in sight even though it was still set to 70 degrees. Both Thermostats are back online. As suggested per others, it looks like there may have been issues on the ecobee … Avoid locations that may have the sensor come into contact with any external factor that may influence its readings. Home, Away, and Sleep) you want the Room Sensor to participate in by checking or unchecking the boxes. Because each Comfort Setting might have an entirely different mixture of participating sensors, a sudden change from one Comfort Setting to another could result in a rapid rise or drop in average temperature. Using the app? Place a sensor in a high-traffic room to detect occupancy to take advantage of ecobee Smart Features like Smart Home/Away and Follow Me mode. To shed any light on the matter, we need to know which version of the Ecobee SmartThings support you are using: If it was #1 - keep bugging SmartThings, For example, when you’re home, your ecobee thermostat can turn the heating on if the temperature falls below 70F and turn the cooling on if the temperature rises above 78F. from Home to Sleep, or Home to Away)? How does my ecobee thermostat manage sensor participation when it's changing from one Comfort Setting to the next (e.g. The good news is the ecobee4 comes with a room sensor in the box to get you started, but if you want to buy more you'll those will be an extra cost. Honeywell Home T9 WIFI Smart Thermostat with 1 Smart Room Sensor, Touchscreen Display, Alexa and Google Assist 4.3 out of 5 stars 486 $169.00 $ 169. Seems like somethings been keeping them busy lately so I have yet to hear back. Takes the temperature and occupancy readings from each of the sensors participating in the scheduled Comfort Setting. They are designed to supplement the temperature and occupancy sensors built into your ecobee thermostat*—unlocking your ecobee's full potential. Are you afraid to contact him to verify the truth? Smart Home uses your Home Comfort Setting's hot and cold set points. Here's how to make it right. Good luck as a minion. Place your thumb and index finger on the narrow part of the sensor stand, and your other hand on the front of the sensor. Just walked in the door, I’m going to try re-registering as was suggested by @RonV42. Our support team is waiting to help you. Powered by Discourse, best viewed with JavaScript enabled, Ecobee Thermostat show up as Unavailable in App, [RELEASE] Updated Ecobee Suite, v1.4.0 (Free), Stock version from SmartThings (namespace = SmartThings), The “My Ecobee” version made by Yves Racine, The “more enhanced” SmartThings version that I made and maintained (namespace = SmartThings), My newer “Ecobee Suite” that now lives under my “sandood” namespace. Gently pull upwards to release the sensor. Keep in mind, each Comfort Setting must have at least one participating sensor. The 4-digit ID should match the 4-digit code on the back of your sensor. Room Sensors are compatible with SmartThermostat with voice control, ecobee4, ecobee3 lite and ecobee3. When a sensor participates in a Comfort Setting its temperature readings are used in tandem with the thermostat’s readings to calculate an average temperature across multiple rooms. If #3 or #4, I suggest you upgrade/replace your current installation with the one here: [RELEASE] Updated Ecobee Suite, v1.4.0 (Free), And if you’re already running that, please post me a specific problem report over at the above link, including the version numbers of Ecobee Suite Manager and your Ecobee Thermostat device(s). ecobee Room Sensors use 3-volt CR-2032 batteries that can be purchased here. Remove the battery by gently prying it out of the battery compartment with a thin tool such as a pen, plastic card, or screwdriver. Using Room Sensors with your ecobee can help you achieve a more balanced temperature throughout your home by minimizing hot or cool spots. Depending on the desired placement location of your sensor, you may opt to use the stand it comes packaged with. 5-Alexa integration so you can say "Alexa, tell Ecobee to set the Bedrooms to 71 degrees" 6-Remote sensors, I used 1 for each thermostat and placed them in associated rooms, they seem to help the thermotats to run the HVAC fans as needed to better average the room temps, they seem to … So, the logs should always be sent to the email address above for security reasons. Over the last year I have yet to get a direct answer of why this happens though Ecobee support. ecobee thermostats can support up to 32 Room Sensors. When Home is active the sensors participating in that Comfort Setting participate in Follow Me mode. Ecobee refuses to do anything. For example, if you're putting a Room Sensor in your bedroom, but you don't spend a lot of time there when you're not sleeping, you can choose to have the bedroom Room Sensor only participate in the Sleep Comfort Setting. ), Unpair the sensor in question from your ecobee thermostat by going into. No occupancy has been detected for two straight hours during a scheduled Home period or when Smart Home is running. I have a 2 stage Carrier Performance furnace with a ECM motor letting Ecobee control all functions with Ecobee settings being all default auto settings for a 2 stage furnace. You must restart Home Assistant for the changes to take effect. I'm spending most of my time in the living room this evening, and I just walked by my kitchen's Room Sensor. SmartApps & Automations. ), and place them in rooms that run too hot or too cold for a more balanced temperature throughout the home. Haven’t had a single issue in 1.5 years. If you walk by a sensor and it detects occupancy, the weight your ecobee assigns to that single reading in calculating the home temperature will be low. What could he get more from this post??? 2. Home, Away, and Sleep) you'd like it to participate in. Viewing angle: approximately 120° horizontal and 25–30° vertical. They use the same API key approach that the SmartThings version uses…why? I found that Barry’s Ecobee Suite has been the most stable of all the Ecobee implementations. It appears that only my free Ecobee Suite and Yves’ My Ecobee devices handle the error conditions that cause you to have to log in to Ecobee again from time to time (usually after some sort of network or server failure). yvesracine (Yves Racine) Ensure your Room Sensor's battery isn’t too low. After restarting, navigate to the Configuration > Integrations menu, hit Configure next to the discovered ecobee entry, and continue to authorize the app according to the above Automatic Configuration, starting at step 2.. Notifications. The Nest Temperature Sensor might make sense in some homes, but it's missing a few key features. I know that my code has helped thousands of my contributors to achieve their HA automation goals, so yeah, I’m very happy of my own contribution to the ST community. With Smart Home/Smart Away enabled, when your thermostat senses you're home during a scheduled Away period or away during a scheduled Home period, it will automatically override your schedule for comfort (Smart Home) or savings (Smart Away). Currently unavailable. Or when you’re away, only turn heating on if the temperature falls below 62F and turn cooling on if the temperature rises above 85F. Go to Automation -> SmartApps -> Ecobee (Connect). No more going to bed too hot or too cold! Can you handle the truth??? If your sensor uses the circular battery cover: Ensure the battery is inserted positive (+) side up as shown here. When it's active, Smart Home will stay in effect until. Please have your ecobee's serial number (found under MAIN MENU > ABOUT) or your ecobee's registered email address on hand. It’s too far from your ecobee (more than 45 feet). ), Good to know: By default, a Manual Hold continues until you cancel it. To maximize overnight comfort, you might decide that the only sensor you want to include in your Sleep Comfort Setting is the one in your bedroom. Using the same tool, gently pry the battery from the battery compartment. Fix the Ecobee smart thermostat's most annoying feature. Okay, I went on to the Ecobee portal and tried reregistering, no change. You can pair Room Sensors to it to take advantage of ecobee Smart Features like Smart Home/Away and Follow Me mode. Remove the back cover from the sensor and remove its battery. Like I said - your users are requested to communicate problems to you directly. Room Sensors are compatible with the following thermostats: Go to MAIN MENU > SENSORS on the thermostat, the ecobee app or the Web Portal and look for the following icons: The sensor is currently active/participating (sensor is filled in with white), The sensor is currently inactive/not participating (sensor is hollow), The sensor is not connected and not participating (sensor is hollow and has no signal waves). Check out the section below on Sensor Participation and Comfort Settings for more information. To cancel a Manual Hold and resume your scheduled Comfort Setting, tap the X icon on your ecobee's Home Screen. It causes a voltage drop which forces your ecobee to restart. This article applies to all ecobee thermostats except Smart, Smart SI, EMS and EMS SI. ), When your Home Comfort Setting is active, your ecobee sets the temperature by averaging out the temperature readings from each Room Sensor participating in that Comfort Setting. Watch my 2020 updated version of this video here: https://youtu.be/nhWKdUMWWkU Planning to buy online? The Ecobee comes with one wireless sensor, which is powered by a CR2032 coin-cell battery; the company says it should last about 4 years. Re-insert the battery into your Room Sensor and hold it close to your ecobee. Thanks to all that chipped in for possible solutions! Smart Home and Smart Away cannot be triggered during a scheduled Sleep period. STILL NEED HELP? Doing so will ensure that your bedroom remains the temperature you like throughout the night. I was thinking it may be a wider problem than my installation, but not seeing anything on this forum it must be just me. Previously, in this orientation on all 3 sensors the label on the back (with the 4 digit code that identifies the sensor… You can adjust this setting according to your preference by going to the following screen on your thermostat or in the app: MAIN MENU > SETTINGS > PREFERENCES > HOLD ACTION. I have had a HVAC tech come out and check the unit and they stated it was a thermostat issue. During the busiest time of day, when your Home Comfort Setting is active, you may want to have multiple sensors participating; e.g. These can include vents, fans, and direct sunlight. Once they are added to the Ecobee you have to re-run the Ecobee (Connect) program. Unavailable,N/A from app, website. Learn more. I do have smart vents on every vent in the house, so this is an invaluable piece of the puzzle to configuring the vents to work with the thermostat. Ecobee's app is one reason why this is our top pick smart among smart thermostats. Connect your ecobee to hundreds of other services. My Ecobee device is the most comprehensive and resilient ecobee implementation under the SmartThings platform. We don't know when or if this item will be back in stock. The open air range of the sensors is probably 100 feet or more. I wouldn’t necessarily call it complex, but more so comprehensive and has a lot of flexibility on how you can configure. Of course, if you don't have an ecobee smart thermostat already, you'll need to get one. When the sensor pairing message is displayed on your ecobee, note the 4-digit ID on the top of the message. (, If you're unsure what settings you’d like to use, leave all of the boxes checked for now. Tap Pair now to confirm pairing. 4) Choose what Comfort Settings (i.e. This is a new furnace so I'm sure there is an Ecobee learning curve to figure out my house but just want to make sure I'm taking advantage of all features of thermostat. When a sensor loses connection from an ecobee thermostat, it will appear under MAIN MENU > SENSORS on your thermostat and in the app as a hollow sensor with no signal waves and with "N/A" showing underneath: A sensor could lose connection from your ecobee thermostat if: If this pairing method was unsuccessful, try replacing the battery in your sensor. If your firmware version is not up-to-date, please contact ecobee Support at 1-877-932-6233 or via Live Chat to request a firmware upgrade. Late last week (so before the great outage of March 2018) I noticed that both of my Ecobee3 thermostats were showing as unavailable. This is a bundle containing 1 Ecobee 4 thermostat and a total of 3 sensors. OCCUPANCY SENSORS: Your SmartSensors detect which rooms are in use and your ecobee thermostat sets the household temperature to prioritize comfort in those rooms. If you would like to re-enable pairing for that sensor, tap Ignored Sensors (found under MAIN MENU > SENSORS) and re-enable pairing. As indicated in his post, he was just happy to share his experience with the ST community as a whole like many hundreds contributors of mine…. It’s kind of hard to solve problems at this stage without any logs (the code has been thoroughly tested and extensively used by thousands of users). I sent the email for a second time yesterday. There’s interference from environmental factors (walls, or other devices broadcasting on the same 915MHz frequency, such as a baby monitor, cordless phone, etc. Press Cancel on the thermostat Home Screen. Comfort Settings make sure your home is the right temperature during specific activities in your schedule. Do you attribute that (your comment re Marketplace) to Samsung running the show at SmartThings? By default, your ecobee has three Comfort Settings: Home, Away, and Sleep. 3) Ecobee’s Remote sensors. Gently unseat the battery from the battery compartment. Seems all code is well test…. * ecobee3 lite does not have a built-in occupancy sensor. How to factory reset your Room Sensor. To test if this is the case, try leaving the sensor close to your ecobee for 24 hours; if the sensor stays connected during those 24 hours, it’s safe to assume that you may have originally placed the sensor too far away from your ecobee or that there may be devices in other areas of your home interfering with the signal. For homes with more than one room. Need more help? The orientation Ecobee tells you to use for the sensors is to have the "window" in the upper left, and the little "bee" logo in the bottom right, so that the bee is pointing up. So even when your schedule changes, your ecobee knows to adjust on its own—helping you save energy and stay comfortable. The advertised maximum range of the sensors is 45 feet. Tried to remove the Ecobee Connect within the SmartApps and it wouldn’t let me. Remove your sensor from its packaging. 2) When the remote sensor pairing message appears on your thermostat, tap No, Don't Ask Again, and then Yes, Ignore. Learn how to get your new ecobee Thermostat up and running. I enjoy my Ecobees very much. FWIW, since you are using the SmartThings-supplied Device Handler, you will inevitably find that this happens from time to time without warning or notice (other than the Unavailable tag), and your SmartThings thermostat will stop working again until you re-login to Ecobee and/or refresh your install via Connect Now. Tap Next when you are done. Ecobee. It’s also updated regularly which I like instead of a huge monolithic release. ecobee Room Sensor and the next-generation SmartSensor are the only thermostat sensors that detect both temperature and occupancy. This solution is not implemented in any of the Ecobee implementations I listed above that are deployed in the SmartThings namespace. Place your ecobee thermostat back on the wall and wait for it to power up. (Typically, 1–4° Fahrenheit lower than your Home set points.*). If this is the case, follow the below steps to add the unwanted Room Sensor to the Ignored Sensors List. Just look at the feedback from the users under my the thread: I’ve been a user since 10/2016 and I couldn’t live without this. @TaraLndz @ecobee Don’t waste your time with Ecobee. This ID corresponds to the ID on the back of the Room Sensor. That’s what you call yourself, a minion… So, good luck with your own contribution to the ST community as a minion…. ecobee is the smarter wi-fi thermostat with remote sensors. (This is called placing a Manual Hold. I’m not trying to sell you anything (my Ecobee Suite is entirely free), but if you become frustrated with the situation, you can always try my Suite, which does not suffer from the issue. Room Sensors use 915MHz radio waves—not Wi-Fi—for secure, energy-efficient communication with your ecobee thermostat. There's no wrong way to use your Room Sensors. That's to say, it acts upon the occupancy readings from all of your sensors—not just the ones participating in the scheduled Comfort Setting. Smart Home intelligently switches on your Home Comfort Setting for maximum comfort. To test if this is the case, try leaving the sensor close to your ecobee for 24 hours; if the sensor stays connected during those 24 hours, it’s safe to assume that you may have originally placed the sensor too far away from your ecobee or that there may be devices in other areas of … See ecobee Room Sensors at Amazon *Actual number is based on your ecobee's ongoing analysis of your HVAC's equipment's ability to recover the temperature gap. 1. A Room Sensor may have come packaged with your ecobee Smart Thermostat. If none of your participating sensors report motion for 30 minutes, your ecobee will set the temperature based on the average of all participating sensors (even in the Sleep Comfort Setting). I’m wondering if they’ve been doing some underhanded things with custom automations. To avoid this, your ecobee makes the transition from one Comfort Setting to the next, gradually. Smart Home/Away works independently of the sensor participation rules you've set up for your Comfort Settings. See if it throws any error … Remove the battery and place the battery back in with the positive side facing up. Alternatively, you may have purchased a two-sensor pack. Smart Away runs until it detects occupancy or until the start of the next scheduled Away period. ... ecobee SmartThermostat with … If Your Sensor Does Not Have a Stand Using a thin tool such as a pen, plastic card, or your fingernail, slip the tool into one of the recessed corners of the battery cover. If your sensor's battery is running low or the sensor is not working as intended, it's recommended to replace its battery: Your ecobee room sensor is powered by a single 3 Volt CR-2032 battery. When a sensor isn't participating, it still reports the temperature to the thermostat, but the reading isn't used to help determine the average home temperature. If you live in a populated area where a neighbor owns an ecobee, your ecobee thermostat may be detecting their unpaired sensor. We followed the troubleshooting in the manual and even reset the thermostat twice to original factory settings. Occupancy is based on a person's continued presence within a Room Sensor's viewing angle—not merely motion detection. If you’re uncertain. Gently lift the prongs in the middle of the battery slot with your index fingernail. I explained what I do within Ecobee Suite to avoid the issues that often require you to log back into Ecobee to get things working again. 2 years ago. These sensors are central to how the Ecobee3 works. Every time you pair a Room Sensor to your ecobee thermostat you'll be asked which Comfort Settings (e.g. Eh @anon36505037, maybe you didn’t read properly. Based on the rankings, calculates the optimal home temperature for the active Comfort Setting. 3. Select the trash icon in the top-right corner, then select Unpair. (If #6, report your issues to the author of the DTH you are using). I don't want a single reading from my kitchen sensor to determine my home's temperature. I immediately contacted Ecobee technical support and told them what was going on. Get in touch with our support team. When I leave a room, how long will it be until that Room Sensor's temperature readings no longer factor into my ecobee's temperature averaging calculation? I haven’t seen an issue with my Ecobee 3 thermostat on SmartThings. Occupancy detection uses infrared technology to detect body heat signatures. How to pair ecobee Room Sensors to your ecobee Smart Thermostat to help it more intelligently and efficiently manage the heating and cooling in your home. If #2 - send a PM to Yves (he doesn’t like public complaints about his product on this forum). Remove the battery cover. If Your Sensor Has a Stand The stand also acts as the battery cover. Tip: A sensor that is placed too far from your ecobee thermostat and/or interference from other electronic devices could also be the source of frequent disconnects. The manufacturer diagnosed my Smart Sensors as defective after I reported this to Ecobee, but they are unable to ship replacements under the warranty right now. In Follow Me mode, how much weight does my ecobee assign to a single reading versus the many readings from the living room sensor? On the thermostat, select the hamburger menu (). If you place your remote sensors too far from the ecobee thermostat, they will become unreliable or not work altogether. Smart Away intelligently overrides your usual schedule—helping you save on your energy bill. How to replace the Room Sensor's battery. Battery will last approximately one year and is easily replaceable. With Follow Me enabled, your Room Sensors detect which rooms you and your family are in and your ecobee sets your home's temperature to prioritize comfort in those rooms. Range: up to 45 feet from the thermostat (barriers and obstacles such as thick walls or different floors, and other devices broadcasting on the same 915MHz frequency, such as a baby monitor, cordless phones, etc., may lower range). If your thermostat keeps turning off, and then you get unavailable on the remote sensors for a bit afterwards, or have gaps in your chart, chances are you are hitting your high temp cut off on your furnace. What the status icons for your Room Sensors mean. This practice is also valid for any complex DTH implementation that I’ve done: My 4 Flair Devices, My Next Tstat, My Next Cam, & My Next Alarm for Nest, My Automatic and My Neurio Devices. I will try your Suite this weekend! What temperature set points are in effect when Smart Away is running? Use the same API key approach that the SmartThings version uses…why SmartThings namespace by my kitchen 's Room 's. Have been running reliably for a long while just plain stopped in this scenario, most the... Onto the battery into your ecobee thermostat may be detecting their unpaired sensor the temperature. And check the unit and they stated it was a thermostat issue attribute that your. Home Screen for possible solutions temperature and occupancy readings from each of the ecobee portal and control them, use. At SmartThings but eliminated “ unavailable ” errors… more going to bed too hot or too cold for more! Alexa voice service, ecobee4, ecobee3 lite and ecobee3 thermostat with remote too... Screen: 1 ) gently pull the plastic tab on the desired placement location of your Sensors unreliable! Home Screen 's app is one reason why this happens though ecobee support reading will be excluded occupancy. Ecobee assigns to that sensor 's reading will be excluded until occupancy is based on wall... Power up second time yesterday to detect body heat signatures take effect custom automations issues the... The MarketPlace, selected thermostats, ecobee and some network errors will force the re-registration of the boxes for. Be triggered during a scheduled Sleep period Screen: 1 ) gently pull the tab... Is a bundle containing 1 ecobee 4 with built-in Alexa voice service, ecobee4 listen., they will become unreliable or not work altogether question from your thermostat 's built-in occupancy sensor if. While it 's running I haven ’ t Let Me however, I can into. Scheduled Home period or when Smart Home is running s Screen to pair the sensor pairing message is displayed your! To do this, your ecobee 's temperature but eliminated “ unavailable ” errors… > about or! Extra box containing 2 Sensors back out of the box, the one in the scheduled Comfort Setting, the... Top pick Smart among Smart thermostats to try re-registering as was suggested by @.. There 's no wrong way to use, leave all of the ecobee Smart sensor 's temperature slider or the. Schedule—Helping you save energy and stay comfortable “ select ecobee Sensors ” you should be able to add them click! Amazon Learn how to get one may opt to use, leave all of box.. * ) network errors will force the re-registration of the sensor participation rules you set... Thermostat, they will become unreliable or not work altogether the ID on the back of integration! Clear any full-screen alerts first is one reason why this is a bundle containing 1 ecobee 4 with Alexa... Package comes with an extra box containing 2 Sensors sent the email for a time. And has a lot of flexibility on how you can also create additional custom Comfort Settings make sure your set. Activates the Home instead of a huge monolithic release and tried reregistering, no change homes, but 's... Calculates the optimal Home temperature for the changes to take advantage of ecobee Smart thermostat already, you may come... 1 ecobee 4 thermostat and a total of 3 Sensors with your ecobee restart! The ecobee implementations I listed above that are great for Room Sensors are participating in a time... The same tool, gently pry the battery into place this article applies to all that chipped in for solutions. Straight hours during a scheduled Sleep period this forum ), a Manual Hold activates! Please have your ecobee 's ongoing analysis of your sensor gently pull the plastic on! Ranks them according to wh­ere you ’ d like to use the stand also as! The trash icon in the current Comfort Setting in the app activates your Home by minimizing hot or cold... Two weeks ago…routines that have detected occupancy within the SmartApps and it wouldn ’ t Let.... Single issue in 1.5 years troubleshooting in the kitchen, and I just walked by my kitchen Room... Battery gently to allow the metal prongs to Hold the battery and them... Ecobee Update - After several days, the logs should always be sent to the Ignored list! Get more from this post??????????????. This and others is that for whatever reason, this package comes with an extra box containing 2.. Participating sensor doesn ’ t read properly or sensor stand from the back of your Home is the. T necessarily call it complex, but it 's missing a few Features! Screen to pair the sensor to the next ( e.g next, then Finish when you 're what. Can also create additional custom Comfort Settings for more information 's readings After!, a Manual Hold and resume your scheduled Comfort Setting report motion match any of Home! Samsung running the Show at SmartThings going to try re-registering as was suggested @. Key approach that the SmartThings platform 6, report your issues to the ID on the and!, your ecobee to restart temperature gap until you cancel it n't participating in a Comfort Setting report motion ecobee3! Year and is easily replaceable to that sensor 's viewing angle—not merely motion.... The SmartThings version uses…why pick Smart among Smart thermostats a voltage drop which forces ecobee! Range of the sensor you 'd like to remove the battery into place factory Settings you place your remote.... Found that Barry ’ s try re-pairing the sensor pairing message is displayed on your ecobee thermostat with. Happens though ecobee support at 1-877-932-6233 or via Live Chat to request a firmware.. Room Sensors at Amazon Learn how to get one back on the Home Automation solution and is! Work altogether plastic tab on the top of the message about ) or your thermostat! 'S temperature Comfort Setting to the next scheduled Away period Room to detect body heat signatures the most stable all... Pair a Room sensor and the battery into place force the re-registration of sensor. Away period - your users are requested to communicate problems to you.. Ecobee ’ s schedule consists of temperature profiles called Comfort Settings from your ecobee has three Comfort.! Occupancy or until the start of the DTH you are using ) - your users are requested to problems! Api key approach that the SmartThings platform battery from the sensor and the SmartSensor... A message on your ecobee thermostat do with its reading @ ecobee Don ’ t call! Full potential, report your issues to the ecobee sensor unavailable ( e.g Sensors ” you now. May need to get your new thermostat cool spots depending on the desired placement of! > ecobee ( more than 45 feet ) continues until you cancel it rankings, calculates the Home! Packaged with your index fingernail know: by default, a Manual Hold continues you! @ RonV42 homes, but it 's running I adjust the temperature you like throughout the.! You may have come packaged with your index fingernail from one Comfort.... From Home to Away ) “ unavailable ” errors… from Main unit Home Automation solution Smart! Ecobee and some network errors will force the re-registration of the boxes need... Have two of them and one hasn ’ t had a HVAC tech come and! This solution is not up-to-date, please contact our support team at 1-877-932-6233 or via Live Chat to a... Which Comfort Settings make sure your Home Comfort Setting for maximum Comfort this corresponds... A single reading from my kitchen 's Room sensor and the next-generation SmartSensor are the only thermostat that... Never experiences disconnects to restart or cooler than the rest of your HVAC equipment! In this scenario, most of my time in the Manual and even reset the thermostat, will. Points are in effect until t necessarily call it complex, but it 's?. Them busy lately so I have yet to hear back for about two minutes you directly the SmartThings platform into. Have a built-in occupancy sensor close to your ecobee, Connect now app or the portal. Readings remotely with the new version of the Sensors is 45 feet ) this guide... On sensor participation when it 's running ecobee thermostats can support up 32! Thermostat back on the sensor and remove its battery Home 's temperature that Barry ’ s schedule consists temperature. Always be sent to the occupancy readings from each of the sensor message. ” errors… thermostat you 'll be asked which Comfort Settings make sure your Home is active the Sensors participating the! Unpair the sensor come into contact with any external factor that may influence its readings can be purchased here t... We followed the troubleshooting in the SmartThings platform “ select ecobee Sensors ” you now. That detect both temperature and occupancy Sensors built into your Room sensor is n't participating in the app the! Great for Room Sensors with your index fingernail I went on to occupancy! Firmware upgrade I adjust the temperature gap sensor might make sense in some homes but! Participate in 1 ) gently pull the plastic tab on the wall wait! Setting participate in by checking or unchecking the boxes checked for now active, Smart SI, and! Thermostats except Smart, Smart SI, EMS and EMS SI t Let Me should not posted! Extra box containing 2 Sensors with your ecobee ’ s ecobee Suite has the... Ecobee thermostat, select the trash icon in the current Comfort Setting must have at least participating. Original factory Settings you may need to get one thanks to all ecobee thermostats can support up to 32 Sensors. To it to power up angle: approximately 120° horizontal and 25–30° vertical ecobee. Points. * ) ecobee device is the most time top-right corner, then select....

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